Case solution Essay Example for Free

Case solution Essay Solution: Moving from â€Å"make do† to â€Å"can do† Meeting SUBWAY’s expectations meant IPC needed topnotch management of key issues: Card programs: A newly implemented Gift card program – and management of an existing loyalty card program – brought high customer demand for IPC to handle card issues and placed a serious burden on them to respond efficiently. Customer service: Efforts to address issues were being duplicated and the process was managed manually. There was no real control of customer service, so issues were falling through the cracks. Centralization: IPC needed a system to centralize customer issues and eliminate redundancies. IPC had no way to know or track if multiple resources were working independently to resolve the same customer issue. With a holiday season quickly approaching, IPC expected higher volume demands, which meant they more support resources. They decided the timing was right for CRM Solution: Moving from â€Å"make do† to â€Å"can do† Meeting SUBWAY’s expectations meant IPC needed topnotch management of key issues: Card programs: A newly implemented Gift card program – and management of an existing loyalty card program – brought high customer demand for IPC to handle card issues and placed a serious burden on them to respond efficiently. Customer service: Efforts to address issues were being duplicated and the process was managed manually. There was no real control of customer service, so issues were falling through the cracks. Centralization: IPC needed a system to centralize customer issues and eliminate redundancies. IPC had no way to know or track if multiple resources were working independently to resolve the same customer issue. With a holiday season quickly approaching, IPC expected higher volume demands, which meant they more support resources. They decided the timing was right for CRM

Empirical Formula of a Hydrate-CE Essay Example for Free

Empirical Formula of a Hydrate-CE Essay Conclusion and Evaluation: Aspect 1 Based on the interpreted data of group A, the empirical formula of aluminum chloride did not stay the same. The expected empirical formula was. In group A the empirical formulas are as followed Group Name Empirical formula Laurie Jordan Rica, Victoria Stephanie Vince Josh Jane Kaityln So, as a group, we all had a different outcome of the empirical formula but the percent composition of water is the same for all. 11.2% for hydrogen and 88. 8% for oxygen as shown in table #7.3. A random error would be the measurement of the hydrate crystal. A scoopula was used to measure 3g. Also another one would be the electronic balance having an uncertainty of à ¯Ã‚ ¿Ã‚ ½0.001g. A systematic error would be heating the evaporating dish through a wire mesh instead of a clay triangle. You notice that the theoretical yield and experimental yield values are shown in a pie graph. Both of the pie graphs are the exact same as both percentages are 11.2% and 88.8%. In these pie graphs, neither trends nor patterns apply. Aspect 2 The procedural weaknesses are stated above. For example the measurement of the hydrate crystal wouldve affected the lab. There wasnt an accurate measurement so that couldve affected the weight of the final product or the reaction of the product. Another weakness was that the evaporating dish was being heated through a wire mesh instead of a clay triangle. The wire mesh had a white coating on it, so therefore the evaporating dish was being heated indirectly and the wire mesh would absorb the heat itself. This would affect the heating process of the evaporating dish and the substance inside of it. There were a few assumptions made in this particular lab. They are as followed Assumption Possible effect on the result All of the moisture was removed from the evaporating dish If all the moisture wasnt removed, then an accurate and precise reaction isnt obtained. The aluminum chloride was pure If impure aluminum chloride was used then other products could have formed The only substance reacting with the aluminum chloride was itself as a hydrate form This could have had other reactions which therefore will affect the products formed. All of the aluminum chloride hydrate evaporated Could possibly effect the measurement of the weight 3g of aluminum chloride was added to the evaporating dish Obviously if there were less or more than 3g added, it will affect the outcome result The quality of the data was fair. The precision and accuracy of the aluminum was absent since it was measured by a scoopula and estimation. Although, the same balance was used to weigh all the masses, therefore the accuracy of those measurements were present with the exception of the uncertaintyà ¯Ã‚ ¿Ã‚ ½0.001g. Aspect 3 If this lab were to be redone, I think that everything should stay the same besides 2 factors which are the use of wire mesh and the measurement of the hydrate crystal. If we were to use a clay triangle instead of the wire mesh, the evaporating dish would have been directly heated instead of being indirectly heated. This would remove the systematic error. A better precision and accuracy would be obtained if we actually used a measuring device. For example, a measuring spoon wouldve been more accurate than the scoopula. Using the same balance for all masses would obtain greater control of variables and reduce the random error.

Media Ecology And The Matrix Film Studies Essay

Media Ecology And The Matrix Film Studies Essay This report is based on Matrix movie. The Matrix movie is a science fiction-action film which was released in America on March 31, 1999.This film written and directed by Larry and Andy Wachowski.it is the first part of Matrix series, not even movie also the part of comic book, video games and animation. The meaning of matrix is a rectangular array of matrix. In this movie its shows there is two different lives, one is computer generated world dream world and another is real, but all human living in dream word which is programed and none of them know. In this movie Neo is a hero and he is a computer programmer and he drawn into a rebellion against the machines. But first he wanted to know what is matrix. Morpheus is main character of this movie and he spends much time on matrix to find, and he also help other to find it. He is the caption of their team in their spaceship which they called Nebuchadnezzar. They always go to dream world and come back with hacked telephone line; it is only the safe exit from the matrix. In other side in dream world a group of Agent which is known as swat team. They want to kill the entire human, so they want to catch the Morpheus. Because he is the only person who knows all the matrix code to go back to their ship throw phone. When they catch the Morpheus then Neo come and save him from him. Discussion There are few issue and theories which are applied on them are following. Media Ecology :- The effect of media on human being throw the perception feeling, understanding etc. and its change our thinking feeling and behaving system. Main source of media are TV, film, radio, mobile, books. Issues raised in the movies are:- Movie seen : In this movie when Agent behind the Trinity to kill, then she ask for help from tank by her cell phone then Tank call on a local STD, when she picked up the phone then she reached at their real world from dream world (Programmed world) in form of matrix. Answer: -Matrix movie is fully based on media ecology. In this movie telephone is used as in the form of media ecology. They used it to communicate and to move from move real to virtual or virtual to real word. Telephone decreased the way difference between both lives and makes it a global village. Virtual word is the hot media in this movie because it programed world and caring huge amount of data and telephone is cold media. In this movie they are using number computer screens to read the matrix. Script from movie: -as example The ship is quiet and dark. Everyone is asleep IN MAIN DECK The core glows with monitor light. Cypher is in the Operators chair as Neo cones up behind him. CYPHER Whoa! Shit, Neo, you scared me. NEO Sorry. CYPHER Midnight watches. Neos eyes light up as he steps closer to the screens That seems alive with a constant flow of data. NEO It is The Matrix? CYPHER Yeah.it is The Matrix. Answer: -In this script you can read that neo talking about computer screens to read the information, computer show some data to which have their own value which is called matrix. Computer becomes a medium for cypher in this example and data become its information and in other words these tools make more extension for them. Cognitive dissonance :- The uncomfortable feeling which is caused by double minded situation, and hard to decided which the person already done is good or not. When Neo become a part of their team they he start meeting to team members. When he meets the cypher, then cypher say: Cypher: I know you thinking same but I am thinking. Neo: what I am thinking? Cypher: why I not choose the blue pill, I want to go back in dream world and I am tired from this life ruled fully life. But Morpheus say it our real word. Answer: This theory is easily applied on Cypher, because first he decided to come in this world but now he wants to go back in virtual (programmed) world. He is double minded and feeling uncomfortable. In this line you can easy understand his feeling, action, behaviour and beliefs are out of harmony and other cause of this is his belief or exception is more than what he got, which is the main reason he feeling uncomfortable and thinking he choose wrong decision and choose red pill. Social penetration theory: It is also known as onion theory, it means it is referred in terms of breath and depth and every layer is show the human behaviour according to its breadth and depth. For example, how we are close to a person, its decrease the layer of personal information of that person for us. Answer: This theory is applied on the relationship of Neo and trinity. First Trinity and Neo was not known to each other closely, it is same like a Onion based example , when she start known about Neo and start come closer, then the interpersonal layers in start decreasing for Trinity and then she feel that he is the one and fall in love with Neo. Here is the script of movie which shows feeling of trinity about Neo. TRINITY Neo, I have to tell you something. I dont know what it means or even If it matters but I feel I have to say it. Ive never told anyone this before. I think Ive been afraid to. When I went to the Oracle, she told me she told me that I would meet A man. And that I would fall in Love Social identity: At the end part of movie when there is a fighting between Neo and agents. Agents catch the neo and kill him by gun but after some time Neo open his eyes and stand up and start fighting again and when again Agents try to shoot him then Neo stop all the bullets in air. Answer: In this part of movie when he was killed, at that movement he was fighting like a normal human and was not who he is. But when he starts thinking about the difference between real human and programmed created world and start compare agents and him. He finds his social identity. His social identity is he is the one in movie who can control his mind the see the difference between real and programed world. Conclusion This movie is a science based fiction-Action movie and media ecology is big part of this movie. Telephone and computer screen are both are the medium of source of information. They contact to each other through the cell phone and they travel on both worlds with telephone exception and all the information they got like position, way to go out from building are they got from computer screen in the form of matrix. So these are the tool of they use which are based on media ecology. Cypher is a character of this movie who feel uncomfortable because he want to go back in virtual world and thinking he choose wrong option so Cognitive dissonance theory is full applied on Cypher. According to social penetration theory human are like the onion, they have layers one after one as breadth and depth. It is same like how much you know a person, layer are start decreases and person start to come close to you same like the character of movie Trinity and Neo. Social identity is also applied on Neo in this movie because he finds his own personality, who he is and he got the difference between his and agents. Referencing Griffin, E. (2006). A first look at communication theory (6th ed.). Boston, MA: McGraw-Hill.

Steel Magnolias Theater Review :: essays research papers

In my theater class I was given the assignment of having to write a critical review of the play â€Å"Steel Magnolias,† by Robert Harling. So on the Wednesday before the holiday weekend (Rosh-Ha-Shana) I decided to make the trip over to the Hand Chapel on the Mount Vernon Campus, to see this play that I had already convinced myself was going to be dreadful, or at least that was what I wanted myself to believe. It was for this reason that in the beginning I wanted to be over critical and to pick apart every little detail. There was only one problem, the fact I thought the play was absolutely terrific. The caliber of this play was far superior to that which I had expected. Although, there were a few minor complaints I did have they hardly took away from the overall production. In my opinion, the most successful aspect in this play was the actresses, not just because they were good, but rather because they were incredibly believable. I did not feel that I was watching actors on the stage, rather that I was watching the lives of the six individuals unfold. They became their characters. A perfect example of this can be seen when Sabrina Hyman, who was playing the part of Truvy, was decorating the salon for Christmas and had to improv. While placing tinsel on the couch she was unable to keep it on the desired spot, because it kept falling off of the arm. Initially when she realized that the tinsel was not staying in its place she did not panic, as one would have thought. Instead she simply tried again, and then even a third time without showing any signs of a problem, she had to finally walk away without properly placing the tinsel where it should have been. This quick change in events did not throw her off in the least; she played it off like nothing was wron g. She played it off, as Truvy Jones would have in real life. Although I did feel that the acting in the play was truly amazing I did have two problems, and a couple of instances where I was given a reality check and reminded that it was just a play. My first complaint was that although Patricia Jenson and Jenny Towns did a terrific job, they were not able to play the part of elder women simply because of their age.

Long Days Journey into Night Eugene by ONeill - Character Analysis of Mary :: Long Days Journey into Night

Long Day's Journey into Night Eugene by O'Neill - Character Analysis of Mary In the play  ¡Ã‚ °Long Day ¡Ã‚ ¯s Journey into Night, ¡Ã‚ ± by Eugene O ¡Ã‚ ¯Neill, the writer depicts a typical day of the Tyrone family, whose once-close family has deteriorated over the years for a number of reasons: Mary ¡Ã‚ ¯s drug addiction, Tyrone Jamie and Edmund ¡Ã‚ ¯s alcoholism, Tyrone ¡Ã‚ ¯s stinginess, and the sons` pessimistic attitude toward future. In the play, all of the four characters are miserable about life, and they all remember the past and try to escape from reality by drinking alcohol or taking drugs. Among these four characters, Mary is a typical and special one; she is the most tragic character in the play. She used to be an innocent girl with beautiful dreams (to become a nun and a pianist) and a strong religious faith centered on the Virgin Mary. However, her marriage destroyed her dreams and weakened her faith. Her husband Tyrone fails to realize the promises he made to Mary, which makes her lose her faith in the marriage. The morphine addi ction drags her down and makes her unconscious about whether she lives in the past or present. The title of the play is a  ¡Ã‚ °Long Day ¡Ã‚ ¯s Journey into Night ¡Ã‚ ±, but Mary, as she keeps taking morphine, travels mentally back to the past when she has fewer problems and happier life. Thus, for Mary, it is actually a long day ¡Ã‚ ¯s journey into the past. In Act One, there are three points that are important to the developing of the character of Mary. One is that she realizes her beauty is fading away, and she is in the stages of decline; another is that she refuses to admit that there is a health problem with her and her son Edmund. Finally, there is the issue of Mary ¡Ã‚ ¯s specific idea of what a  ¡Ã‚ °home ¡Ã‚ ± is. At the beginning of the play, Tyrone and Jamie stare at Mary, and make her self-conscious (p27); they talk about her hair and remember the beautiful hair that Mary had when she was young. Mary realizes that she is getting old and she is very anxious about this, which is reflected when she asks people what is wrong with her hair several times. One of Mary ¡Ã‚ ¯s central flaws is her refusal to admit that there is a problem with herself or Edmund. She lies to her family many times about being cured, and she blames them for suspecting her. Long Day's Journey into Night Eugene by O'Neill - Character Analysis of Mary :: Long Day's Journey into Night Long Day's Journey into Night Eugene by O'Neill - Character Analysis of Mary In the play  ¡Ã‚ °Long Day ¡Ã‚ ¯s Journey into Night, ¡Ã‚ ± by Eugene O ¡Ã‚ ¯Neill, the writer depicts a typical day of the Tyrone family, whose once-close family has deteriorated over the years for a number of reasons: Mary ¡Ã‚ ¯s drug addiction, Tyrone Jamie and Edmund ¡Ã‚ ¯s alcoholism, Tyrone ¡Ã‚ ¯s stinginess, and the sons` pessimistic attitude toward future. In the play, all of the four characters are miserable about life, and they all remember the past and try to escape from reality by drinking alcohol or taking drugs. Among these four characters, Mary is a typical and special one; she is the most tragic character in the play. She used to be an innocent girl with beautiful dreams (to become a nun and a pianist) and a strong religious faith centered on the Virgin Mary. However, her marriage destroyed her dreams and weakened her faith. Her husband Tyrone fails to realize the promises he made to Mary, which makes her lose her faith in the marriage. The morphine addi ction drags her down and makes her unconscious about whether she lives in the past or present. The title of the play is a  ¡Ã‚ °Long Day ¡Ã‚ ¯s Journey into Night ¡Ã‚ ±, but Mary, as she keeps taking morphine, travels mentally back to the past when she has fewer problems and happier life. Thus, for Mary, it is actually a long day ¡Ã‚ ¯s journey into the past. In Act One, there are three points that are important to the developing of the character of Mary. One is that she realizes her beauty is fading away, and she is in the stages of decline; another is that she refuses to admit that there is a health problem with her and her son Edmund. Finally, there is the issue of Mary ¡Ã‚ ¯s specific idea of what a  ¡Ã‚ °home ¡Ã‚ ± is. At the beginning of the play, Tyrone and Jamie stare at Mary, and make her self-conscious (p27); they talk about her hair and remember the beautiful hair that Mary had when she was young. Mary realizes that she is getting old and she is very anxious about this, which is reflected when she asks people what is wrong with her hair several times. One of Mary ¡Ã‚ ¯s central flaws is her refusal to admit that there is a problem with herself or Edmund. She lies to her family many times about being cured, and she blames them for suspecting her.

gregory peck :: essays research papers

Gregory Peck, the well remembered actor, began his acting career in the 1940’s, People loved him and respected him on and off the stage. Not only was he a talented man, he was also very generous and deeply involved in politics.   Ã‚  Ã‚  Ã‚  Ã‚  The story of this great actor began on April 15, 1916 in La Jolla, California (Fishgall insert). The name Gregory had been a family name, but Bunny, Peck’s mother, did not find this quite suitable for her son. She searched through her yearbook and chose the name Eldred. Her new baby boy was to be named Eldred Gregory Peck (Fishgall 23). Three years later, Peck’s parents, Gregory Pearl Peck and Bunny Peck, filed for divorce (Avery 143). After the divorce of his parents, he was sent off to live with his grandmother, Catherine (Fishgall 31). Over the next couple of years, he was forced to separate his time between his mom, dad, and grandmother (Avery 133).   Ã‚  Ã‚  Ã‚  Ã‚  Peck’s love for the movies came early in his life. As a young boy, he stumbled upon the making of a film. He says it was one of the most memorable experiences he’s ever had (Fishgall 29, 30). In the fifth grade, Peck performed in his first play, not knowing there would be many more to come. It was called â€Å"Pandora’s Box†, based on the Greek myth (Fishgall 31). Peck would not return to the stage until college.   Ã‚  Ã‚  Ã‚  Ã‚  While in high school, although being shy, he participated in sports and various organizations. He was a member of San Diego High School’s rowing and football teams, and also took part in the glee club called Walter (Pop) Reyer. â€Å"If you could hit a few notes, you were in. I tried never to be heard,† Peck recalled (Jones 2). After growing eleven inches between the ages of fifteen and seventeen, he was a skinny and gawky six   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Hilley 2 foot two inches tall teenager. This of course not convincing himself he was attractive in any way. One man remembers, â€Å"He had dark black hair that he kept perfectly combed. He wore a lot of pastel colors in those days and was quite sought after by the opposite sex† (Fishgall 36). Secretly, Peck idolized the star of the varsity football team, praising and looking up to anything that he did. He said, â€Å"I was too shy to speak to him, but I used to watch him, admire everything that he did, and glow over his triumphs† (Fishgall 35)

Outline for Araby and Hills Essay

Six elements of fiction :plot, character, setting, point of view, voice and style, and theme. â€Å"The theme of a story abstracts its meaning from the concrete details of its plot, point of view, characterization, setting, and style† â€Å"Theme is a generalization about the meaning of a story. It is more than the subject of the story†¦ [and] is also different from the plot. †¦Theme comes last in a discussion of the elements of fiction because it is the consequence of all the other elements in a story. The structure and theme of a story are fused like the body and soul of a reader†¦. Though the summary of a writer’s theme is no substitute for the story in its entirety, your attempt to state it can help you to understand the story better† Compare and contrast two of the four short stories listed below. Begin your discussion of each story by stating what you think its theme is, and then describe how the other five elements identified by your editors contribute to articulating the theme. Use as many of the other five elements as you think are relevant in contributing to the theme; some elements will be more important than others, and one or two may not be relevant, depending upon your choice of stories. For example, point of view may be ‘neutral’ or non-judgmental, and voice (of the narrator/author) or style may also not be particularly relevant. Do not simply recite how each element, by itself, is present in the story. Your discussion of the elements should be integrated and you don’t necessarily have to identify the elements by name—e.g., you can refer to what happens in a story without calling it the plot or summarizing the plot, and you can refer to a character’s trait or personality without constructing a full profile of the character. The same can be said for point of view, especially where it is in the third person and not omniscient. Conclude your essay by drawing whatever parallels or contrasts you see between the two stories you have chosen. You should prepare by making an outline of the points you wish to make regarding the way each element contributes to a short story and then work from that outline. Be careful not to distort or overemphasize either story’s theme or any of its individual elements for the sake of drawing parallels or emphasizing differences between the two stories. Before ou finalize your essay, write a topic sentence outline of it and attach the outline to the paper. Your essay should be at least three pages, but only so long as is necessary to say what you have to say. Stories: William Faulkner, â€Å"A Rose for Emily,† pp. 146-52. Ernest Hemingway, â€Å"Hills Like White Elephants,† pp. 224-27. James Joyce, â€Å"Araby,† pp. 264-68. John Steinbeck, â€Å"The Chrysanthemums,† pp. 507-27.